Member FAQs

Find answers to your frequently asked questions.

Address change

Change your address online at myCalSTRS or complete the Address Change Request form and follow the instructions to submit the form to CalSTRS.

Notification of Death

Submit an online Notification of Death to report the death of a CalSTRS member, benefit recipient, option beneficiary or designated recipient.

Purchasing service credit

You may be eligible to purchase service credit for past employment or an approved leave of absence during which you did not make retirement contributions to CalSTRS.

Additional benefit programs

403(b), Cash Balance Benefit Program and more.

Service retirement

Applying for retirement, postretirement option changes and more.

Retirement Progress Report

Your annual Retirement Progress Report is a personalized overview of your CalSTRS account and benefits, including detailed information and resources for planning your financial future.

Tax information

Learn about the simplified method, your Form 1099-R and other tax information.

Refunds

When you take a refund, you terminate your CalSTRS membership and forfeit your rights to all CalSTRS benefits.

Administrative remedy process

Your rights, requesting a review and more.

Benefit overpayments FAQ

On September 29, 2022, Governor Newsom signed AB 1667 (Cooper, Chapter 754, Statutes of 2022), a bill relating to CalSTRS benefit overpayments, the delivery of creditable compensation and creditable service reporting guidance, and the employer audits and appeal processes.

Website Accessibility Statement

CalSTRS (the "District") is committed to ensuring that its services are accessible to all members of the public. As part of this commitment, the District strives to provide an accessible website compatible with the Web Content Accessibility Guidelines (WCAG) version 2.1, AA, and commercial screen reading software. Features of the website are created to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities.

If you need any special assistance or accommodations:

Contact our compliance support team via telephone at: (888) 765-1970

Ongoing Compliance Information

Compliance Coordinator

The District has designated a Compliance Coordinator for website disability-related accommodations. The Compliance Coordinator has received training in website accessibility and updates the site in accordance with those best practices and requirements.

Compliance Procedures

The District is working to ensure all website content complies with the Americans with Disabilities Act and controlling State laws. In an ongoing effort to continually improve and remediate accessibility issues, the website is regularly scanned to ensure ongoing compliance, and timely changes are made to any inaccessible content if found.

Accessible Documents Policy

The District is committed to providing all documents hosted on the website in an accessible format or making accessible alternatives available.

Linked Documents and Third Parties

Please note that this site may link out to third-party websites that do not have accessible content. This site may also include documents provided by third parties. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

Report a Website Accessibility Issue

We are committed to your ability to access all content, and we will respond to all requests in a timely manner. If you need assistance or accommodations while accessing content on this website, please contact our Compliance Coordinator via the form below: