When registering for the improved myCalSTRS for the first time, you will be required to add additional identifying information and update your password. A cellphone number or email address is required. This reregistration process is part of improved security measures.

To register, use the register now link and follow the prompts to access your myCalSTRS account. Multifactor authentication will be required through a cellphone number or email address and you will need to update your password. Watch the “how to” video for additional guidance. 

If you are trying to register for the improved myCalSTRS, wait one hour and then try again using the register now link on myCalSTRS.com. If you are still having trouble accessing your account, please call CalSTRS at 800-228-5453 or 916-414-1099. 

If you have already registered for the improved myCalSTRS and set up a username and password and are locked out after attempting to log in, please call us at 800-228-5453 or 916-414-1099. 

If you already registered for the improved myCalSTRS and wish to change your password, you may log in with your current user ID and password, select My Account from the left-hand navigation and then choose Change Password.

If you forgot your password, select Reset Password on the login page and answer the challenge questions. If you forgot the answers, or fail to answer them correctly after five attempts, you will need to call us at 800-228-5453 or 916-414-1099 for a one-time password to proceed.

Wait times have increased due to members and staff both learning the new system. We apologize for the inconvenience and understand this is frustrating. Rather than waiting on hold, you can request a call back.

If you request a call back, please enter the correct phone number and ensure your phone ringer volume is turned up. If your phone has caller ID, you may not recognize the phone number of the automated system when we call you back (916-894-6468 or 916-414-1099). If the call goes to voicemail, a CalSTRS agent will leave a message, and the system will not call back.

If you do not answer and the call does not go to voicemail, the automated system will call a second time. If the call is not answered after two attempts, the system will stop calling and you will need to call CalSTRS again.

Phone call filters or spam protection can block CalSTRS’ ability to successfully call you back. Spam applications may detect our automated system and interpret it as a robocall, automatically blocking the call back. You may need to change your call filters or spam protection settings before requesting a call back.

Submit your Service Retirement Application online and request CalSTRS information and benefits online to minimize the impact of delays caused by mailing paper applications. Watch the “how to” video for additional guidance.

Applications received during the system transition and September 23, 2025 launch have been processed. You can apply online for Service Retirement or complete and mail a paper application to us. We encourage you to apply online for quicker processing.

Retirement applications are processed based on the date we receive them and will take between 45–60 days. If you have a specific retirement date in mind, apply early to avoid delays in receiving your first payment. You can submit your application six months before your requested retirement date.

Applications received during the system transition and September 23, 2025 launch have been processed. You should be receiving your retirement benefit monthly. If you haven’t, please call us at 800-228-5453.

Paper applications take longer to process because all information must be manually input into the system. 

If you submitted a paper application and found an error, you can mail a Service Retirement Application Change Request (SR 1328) form. You have 30 days after your first benefit payment to submit a Change Request.

If you have questions about this process, please call us at 800-228-5453.

The 2% annual increase was not impacted and was included in the benefit payment you received in October 2025.

These payments were not impacted. Eligibility is determined annually in September. If you are eligible, a separate payment will be issued quarterly, starting with your October payment.

There is no impact to unused sick leave. School districts will provide any unused sick leave you have.

Once your unused sick leave is shared with us, your retirement benefit will be adjusted based on how much unused sick leave you have. In the months following your first retirement payment, you may see an increase.

If you have not received your retirement benefit check by the fifth business day of the month and believe it is lost or missing, call us at 800-228-5453 or send us a secure message through your myCalSTRS account. It takes approximately 30 business days to reissue a paper check after the signed affidavit has been received.

Yes, log into your myCalSTRS account and your retirement information, including your current and past Retirement Progress Reports, are available.

If you are an active member, once you log in to your myCalSTRS account, select Retirement Progress Reports from the home page and then click View for the 2025 report.

If you are a retired member, once you log in to your myCalSTRS account, select My Benefits from the left-hand navigation and then Retirement Progress Reports and then click View for a list of archived reports. 

To add or update beneficiary information, log into your myCalSTRS account and select My Beneficiaries located in the navigation panel on the left-hand side of the screen. Watch the “how to” video for additional guidance.

Members may designate a third party to manage their myCalSTRS account and benefits for if or when they become incapacitated and can no longer manage their own financial affairs. However, the designated Power of Attorney does not have the right to use a member’s myCalSTRS account or to set up access to it under the Power of Attorney’s own name. They must submit all requests using paper forms and in writing.

 As the designated agent, you can complete and submit a Limited Power of Attorney form by downloading it at CalSTRS.com/forms or by calling us at 800-228-5453.

You can submit a Notification of Death on CalSTRS.com or call our contact center to have an agent manually enter the information on your behalf. In either case, you will need your loved one’s birth date and Social Security number to begin the process. A death certificate will need to be shared with CalSTRS.

Payments will be released within 120 days once all information, including a death certificate, is received and the beneficiary on file is confirmed.

Once all information has been received and the beneficiary on file is confirmed, it may take up to 60 days before you receive monthly benefits.

Yes. You can access a variety of resources to help you understand your CalSTRS retirement benefits at each stage of your career.

• First, check out our online resources tailored to your career stage. Visit CalSTRS.com/members.

• Join an online webinar or attend an in-person workshop, where our Benefits Specialists will walk you through the essentials and answer general questions. Members report that they find these valuable and convenient to learn important information with the added benefit to hear questions and answers from other attendees. Visit CalSTRS.com/webinars to register.

• If you are retiring this year and want to review your account, explore our online resources or call 800-228-5453 and select Option 3 to arrange an appointment with our benefit specialists.

Yes, the Pension2 account portal is available. This is a third-party portal, and it was not part of the recent myCalSTRS update.

Please contact the Community Property Office at 916-414-1722. Requests can also be mailed to CalSTRS Community Property, P.O. Box 15275, Sacramento, CA 95851-0275.