What is myCalSTRS?
myCalSTRS offers easy, secure and convenient access to your accounts and CalSTRS forms anytime, anywhere.
Improved myCalSTRS launching: What you need to know
Updated October 3, 2025
The improved myCalSTRS member portal with enhanced features and new self-service tools is now available.
These improvements will give you an efficient way to quickly calculate retirement estimates, check your retirement balances, update your profile and preferences, easily access CalSTRS documents, additional ways to use secure messages, manage your direct deposit and more.
- Application processing may take longer than usual and affect the timing of your first benefit payment. We're making every effort to reduce delays.
- When logging into myCalSTRS for the first time, you will be prompted to add additional identifying information. This reregistration process is part of improved security measures.
- This year, Retirement Progress Reports will be available in October rather than September.
- These improvements are part of a larger pension administration system upgrade enhancing how school districts and county offices of education report information needed for your CalSTRS retirement benefit to our team.
FAQs about myCalSTRS changes
Registration
Use the register now link and follow the prompts to access your myCalSTRS account.
If you are trying to register for the improved myCalSTRS, wait 24 hours and then try again using the register now link on myCalSTRS.com. If you are still having trouble accessing your account, please call CalSTRS at 800-228-5453 or 916-414-1099.
If you have already set up a username and password for the improved myCalSTRS, please call us at 800-228-5453 or 916-414-1099.
Retirement applications
To minimize the impact of delays, submit Service Retirement Applications online and requests for CalSTRS information and benefits online and early.
We expect longer processing times as we work through applications received from July to early September. This may impact when you start receiving your monthly retirement benefit.
You can apply online for Service Retirement or complete and mail a paper application to us. We encourage you to apply online. Paper applications take longer to process.
Retirement applications will be processed based on the date we receive them.
Paper applications take longer to process because all communication is sent using postal mail.
If you submitted a paper application and found an error, your application will be processed faster if you wait until myCalSTRS is available and then apply online. You may also mail corrected forms, but this will further delay processing. If you have questions about this process, please call our Contact Center at 800-228-5453.
Payments and benefits
The 2% annual increase will not be impacted and will be included in the benefit payment you receive in October.
These payments will not be impacted. Eligibility is determined annually in September. Once you are eligible, a separate payment will be issued quarterly, starting with your October payment.
There is no impact to unused sick leave. School districts will provide any unused sick leave you have. Retirement benefit payment calculations are not dependent on when CalSTRS receives this information from your school.
Once your unused sick leave is shared with us, your retirement benefit will be adjusted based on how much unused sick leave you have. In the months following your first retirement payment, you may see an increase.
Documents and account information
We expect Retirement Progress Reports to be available in October. However, once myCalSTRS is back online, you will need to re-register to access your myCalSTRS account and your retirement information.
You will be able to sign in to the improved myCalSTRS portal before the October 15 tax filing deadline.
Please call us at 800-228-5453. Our Customer Service team will be able to mail a copy of your verification of benefits letter.
Please call us at 800-228-5453 if you believe your retirement benefit check is lost or missing. Typically, it takes approximately 30 business days to reissue a paper check.
Death and survivor benefits
Call us at 800-228-5453. We have a dedicated team to help people who have lost a loved one. You can also report this using CalSTRS.com. In either case, you will need your loved one’s birth date and Social Security number.
You can submit a Notification of Death on CalSTRS.com or call our contact center to have an agent manually enter the information on your behalf.
We expect a four to six-week delay in our processing time. We expect payments will be released within 90 days once all information, including a death certificate, is received and the beneficiary on file is confirmed.
Call us. We have a dedicated team to help families who have lost a loved one. You can also report this using CalSTRS.com. In either case, you will need the member’s birth date and Social Security number.
It may take up to 90 days before you receive a monthly benefit.
Contact and support
Yes, you can still call our Contact Center at 800-228-5453 and select Option 3 to schedule appointments with our benefit specialists.
Yes, the Pension2 account portal will remain available.
Please contact the Community Property Office at 916-414-1722. Requests can also be mailed to CalSTRS Community Property, P.O. Box 15275, Sacramento, CA 95851-0275.
