Skip to main content
Payment calendarCheck mailed June 27Direct deposit July 1

Accessibility and certification

It is the policy of CalSTRS to provide access to all of its programs, services and facilities to persons with disabilities in accordance with governing laws.

Accordingly, we are committed to making our websites accessible to all visitors, including visitors with disabilities. This website was developed to be in compliance with California Government Code sections 7405 and 11135 and the Web Content Accessibility Guidelines (WCAG) 2.1 AA success criteria or a subsequent version, as required by law.

CalSTRS accepts no responsibility for the content or accessibility of external websites or external documents linked to or posted on this website. 

There are various types of disabilities impacting website user interaction, including vision loss, hearing loss, limited manual dexterity and cognitive disabilities. Each disability requires different means by which to effectively access information on the web. Our goal is to provide a good web experience for all visitors.

Contact us

We make all reasonable modifications to policies and procedures to ensure people with disabilities have an equal opportunity to enjoy our online services. If you have difficulty accessing any material or service on our website due to a disability or if you need an alternate format, please contact us and we will work with you to make the requested information available. 

Anyone seeking an auxiliary aid or service for effective communication to participate in any of our programs, services or activities should email our ADA Coordinator as early as possible, but no later than 10 working days before a scheduled event.

You may contact the CalSTRS ADA Coordinator by sending an email ( or by telephone at 916-414-4933.  For TTY users, use the California Relay Service by dialing 711.

Grievance procedure

If a request for website content access or a request for access to programs, services or facilities cannot be resolved with the assistance of our ADA Coordinator, a grievance may be filed. The Grievance Procedure described below is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”).

To submit a grievance, you can use the CalSTRS ADA Grievance Form found on this page or submit your grievance in writing which must include information about the alleged ADA violation, such as grievant’s name, address and phone number, and the location, date and description of the problem, and the desired remedy you seek with your signature and date.

Upon request, alternative means of filing a grievance, such as personal interviews or an audio recording of the grievance, will be made available for persons with disabilities.

The grievance should be submitted as soon as possible after the alleged violation to the ADA Coordinator:

CalSTRS Equal Employment Opportunity Program
ATTN: ADA Coordinator/EEO Officer
P.O. Box 15275, MS-31
Sacramento, CA 95851-0275

Voice: 916-414-4933

For TTY users, use the California Relay Service by dialing 711.

  • Acknowledgement: Within 10 working days after receipt of the grievance, we will send an acknowledgement of receipt of the grievance.
  • Information resolution: We will complete the investigation necessary to determine the validity of the alleged violation within 60 calendar days of receipt. If appropriate, the ADA Coordinator will arrange to meet with the grievant to discuss the matter and attempt to reach an informal resolution of the grievance. Any informal resolution of the grievance shall be documented in the ADA Coordinator’s file and the matter will be closed.
  • Written determination: If an informal resolution of the grievance is not reached within 75 calendar days of receipt of the grievance, a written determination as to the validity of the grievance, and description of the resolution, if appropriate, shall be forwarded by the ADA Coordinator to the Chief of Administrative Services for approval.
  • Final determination and resolution: We will communicate the determination and resolution to the grievant within 90 calendar days of receipt of the grievance, unless the Chief of Administrative Services or designee authorizes additional time for further consideration of the grievance. Any authorized extension of time will be communicated to the grievant. If you disagree with our response to your grievance, you can request a reconsideration of our response. The Chief of Administrative Services will review your request and make a decision. Any request for reconsideration of our response to the grievance shall be at the discretion of the Chief of Administrative Services or designee.

If the grievant is not satisfied with our handling of the grievance at any stage of the process or does not wish to file a grievance through our ADA Title II Grievance Procedure, the grievant may file a grievance directly with the U.S. Department of Justice or other appropriate state or federal agency. Use of our grievance procedure is not a prerequisite to the pursuit of other remedies.

The resolution of any specific grievance will require consideration of varying circumstances and the details of each request, including the specific nature of the disability; the nature of the access to services, programs or facilities at issue; the essential eligibility requirements for participation; the health and safety of others; and the degree to which an accommodation would constitute a fundamental alteration to the program, service or facility, or cause an undue hardship to CalSTRS.

Accordingly, the resolution by CalSTRS of any one grievance does not constitute a precedent upon which we are bound or upon which other complaining parties may rely.

Our ADA coordinator will maintain ADA grievance files for at least three years.

Download ADA grievance form