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Payment calendarCheck mailed June 26Direct deposit July 1

Contact us

Coming this fall: An improved myCalSTRS is coming with enhanced features and self-service tools.

By phone

For the security of your account information, be prepared to provide your Client ID or Social Security number and your date of birth.

  • Phone: 800-228-5453 or 916-414-1099
  • Fax: 916-414-5040

These menu options are available by pressing the corresponding number:

  1. Account information
  2. Speak with a Contact Center agent
  3. Benefits Planning Services
  4. Pension2 program
  5. 403bCompare program
  6. Dial an extension

Contact Center agents are available  8 a.m. to 5 p.m. (Pacific Time), Monday through Friday.

By email

Send a secure inquiry to member services by completing and submitting the online form. Or, registered myCalSTRS members, log in to view your inbox. Get answers to personal account questions from a CalSTRS representative.

By postal mail

CalSTRS
P.O. Box 15275
Sacramento, CA 95851-0275

In person

Visit a member service center or a local benefits planning office.

Find us on social media

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Facebook
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LinkedIn
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YouTube

 

CalSTRS ombuds

The CalSTRS Office of the Ombuds serves as an advocate for CalSTRS members in resolving problems and conflicts that are more complex in nature that require in-depth research and investigation. We are a resource for members with CalSTRS-related concerns seeking assistance with resolving problems, disputes or complaints.

For general inquiries and questions related to your personal CalSTRS account, Contact Center agents are available by calling 800-228-5453, 8 a.m. to 5 p.m. (Pacific Time) Monday through Friday.

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