Contact us

CalSTRS is experiencing high call volumes and long wait times. We appreciate your patience.

By phone

For the security of your account information, be prepared to provide your Client ID or Social Security number and your date of birth.

Phone: 800-228-5453 or 916-414-1099
Fax: 916-414-5040

These menu options are available by pressing the corresponding number:

Account information
Speak to an agent
Benefits planning services
Dial an extension

Some members have told us that CalSTRS calls are being filtered out by spam blockers. If you are waiting for a callback, you may need to adjust your phone’s settings. Please unblock or add the following numbers to your safe sender list or your phone’s contacts: 800-228-5453, 916-894-6468 and 916-414-1099.

Contact Center agents are available 8 a.m. to 5 p.m. (Pacific Time), Monday through Friday.

By postal mail

CalSTRS
P.O. Box 15275
Sacramento, CA 95851-0275

In person

Visit a member service center or a local benefits planning office.

Find us on social media

Facebook

CalSTRS ombuds

The CalSTRS Office of the Ombuds serves as an advocate for CalSTRS members in resolving problems and conflicts that are more complex in nature that require in-depth research and investigation. We are a resource for members with CalSTRS-related concerns seeking assistance with resolving problems, disputes or complaints.

For general inquiries and questions related to your personal CalSTRS account, Contact Center agents are available by calling 800-228-5453, 8 a.m. to 5 p.m. (Pacific Time) Monday through Friday.

Notification of death

Submit an online Notification of Death to report the death of a CalSTRS member, benefit recipient, option beneficiary or designated recipient.

Request for Pension2 information

Complete this online form to request more detailed information about CalSTRS Pension2®, the supplemental investment program.

Unclaimed property

CalSTRS unclaimed property consists of funds remaining in an account after we have made a good faith effort to locate the owner.

Compliance and ethics

The California State Teachers’ Retirement System is an organization with strong values of responsibility and integrity. Learn about our compliance and ethics hotline and how CalSTRS prevents pension spiking.

Citizen Complaint Act of 1997

The Citizen Complaint Act of 1997 provides a means for members of the public to submit comments, complaints or suggestions to state agencies about their performance.

Guidelines for service of process

The California State Teachers’ Retirement System (CalSTRS) has adopted a hybrid work schedule for most staff members. Accordingly, CalSTRS is providing the following instructions for service of process by mail, electronically (where applicable) and in-person to ensure the timely processing of legal requests.

CalSTRS Compliance and Ethics Hotline

Anonymously report concerns about illegal or unethical activity related to CalSTRS.

Guidelines for access to public records

The California Constitution and the Public Records Act grant a right to access public information in government records.

Preventing pension spiking

How CalSTRS handles pension spiking, what we’ve done to improve our prevention, detection and resolution of suspected incidents of spiking, and how we intend to continue improving our capabilities.