We’re here to make managing your CalSTRS account simple, secure and convenient—wherever you are in your career.

If you need to reach our customer service, calling earlier in the day can help you get connected faster. We'll ask for your Social Security number or Client ID, along with your date of birth. This helps us verify your identity and protect your privacy.

You can find your Client ID by signing in to your myCalSTRS account. Having this information on hand helps us assist you more quickly. If you’re expecting a call from a CalSTRS representative, they’ll ask for the same details to make sure they’re speaking with the right person.

If you haven’t logged in to myCalSTRS since September 2025, you’ll be prompted to complete an identity check and set up a new login on the updated site. You can do everything online—no phone call needed.

These security steps give you a stronger layer of protection, helping you safeguard your personal information and keep your account secure from unauthorized access.

Due to system updates, you may experience higher call volumes and longer wait times. We appreciate your patience. We’re working hard to meet increased demand so we can assist you as quickly as possible. Many of our services are also available 24/7 on our website.